Question 1

How can I make a reservation at The Lombok Lodge Villas?

Accepted Answer

You can make a reservation by calling us at +62 851 00622 926, sending a WhatsApp message to the same number, or emailing ask@thelomboklodge.com. You can also book directly through our website at thelomboklodge.com/onlinebooking. Our team is available 24/7 to assist with your booking.

Question 2

Where is The Lombok Lodge Villas located?

Accepted Answer

We are located at Jl. Bangsal Ketapang, Gondang, Lombok, NTB, Indonesia. Our beachfront estate offers stunning ocean views and is approximately 2 hours from Lombok International Airport. We provide convenient airport transfer services.

Question 3

What is the best way to contact The Lombok Lodge Villas?

Accepted Answer

The fastest way to reach us is via WhatsApp at +62 851 00622 926. You can also call us directly or email ask@thelomboklodge.com. Our reservations team responds promptly and is available 24/7 to answer your questions about villa availability, packages, and amenities.

Question 4

Do you provide airport transfers?

Accepted Answer

Yes, we provide private airport transfer services from Lombok International Airport to our villa estate. The journey takes approximately 2 hours. Please contact us in advance to arrange your transfer, and our team will ensure a seamless arrival experience.

Question 5

How do I access the Gili Islands from The Lombok Lodge Villas?

Accepted Answer

We offer complimentary daily shuttle boat services to the Gili Islands as part of our Signature Packages. The journey takes approximately 15-20 minutes. Guests also enjoy VIP access to our exclusive Bagno Di Gili Beach Club. Contact our concierge to schedule your boat transfer.

Question 6

What languages does your staff speak?

Accepted Answer

Our multilingual team speaks English, Indonesian, and Italian. We pride ourselves on providing personalized service and can accommodate guests from around the world. Our dedicated butlers and concierge team are available 24/7 to assist with any requests.

Question 7

What are your check-in and check-out times?

Accepted Answer

Standard check-in time is 3:00 PM and check-out time is 11:00 AM. However, we understand travel schedules can vary. Please contact us to discuss early check-in or late check-out arrangements, which we're happy to accommodate based on availability.

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