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No Fields Found.Flexible Booking Conditions | Applicable to Reservations Made from April 2026 Onward
To provide additional peace of mind when planning your stay, selected reservations made for arrivals from April 2026 benefit from enhanced booking flexibility.
Reservations may be cancelled free of charge until 11:59 PM Lombok time, one day prior to arrival. In the event of cancellation after this deadline, the full value of the reserved accommodation, including applicable taxes and service charges, will be charged.
All booking amendments and cancellation requests must be submitted in writing via email to reservation@thelomboklodge.com. Kindly note that cancellations or changes communicated by telephone, messaging applications, or text message cannot be accepted.
Please be aware that charges may apply should a reservation be shortened or cancelled either before arrival or during the stay.
Standard Terms & Cancellation Conditions
Applicable to Reservations Made Prior to April 2026
As The Lombok Lodge Hospitality® welcomes a limited number of guests and many stays are secured several months in advance, cancelled accommodations are often difficult to resell. For this reason, the following cancellation terms apply to standard reservations.
A non-refundable deposit of 25% is required at the time of confirmation.
For cancellations received more than 45 days prior to arrival, the deposit value may be retained as a credit toward a future stay. Credits remain subject to suite or villa availability and prevailing rates for the revised travel dates.
Reservations cancelled within 45 days of arrival will incur a cancellation fee equal to 100% of the total booking amount, including taxes and applicable fees. For cancellations received inside this period, deposits and payments cannot be converted into future stay credits.
Requests to modify or cancel reservations must be sent by email to reservation@thelomboklodge.com. Amendments or cancellations communicated by phone or text message cannot be processed.
A Personal Approach to Hospitality
As an independently owned Villa Retreat, we always aim to assist our guests with care and flexibility whenever circumstances require travel changes. Whenever possible, our reservations team will gladly help explore alternative travel dates and review available options for transferring payments to a postponed stay.
During peak travel periods, however, the intimate size of our collection of Suites and Villas requires us to strictly uphold our cancellation conditions. We therefore highly recommend comprehensive travel insurance coverage.
In case of delayed arrival caused by airline disruptions or flight cancellations, we will gladly assist with extending the stay subject to availability, although the resort cannot assume responsibility for airline-related changes or interruptions.