FAQ

Meals?

The tariffs you are paying at The Lombok Lodge Pool Villas include daily A la Carte Breakfast and daily Tasty Set Dinner, which will be a lovely and unique experience for you and your travel partner(s). Meals will be served in the private area of your villa, by your private chef and personal butler. Alternatively, you are welcome at the restaurant facilities of The Lombok Lodge Hotel, located 15 minutes from The Lombok Lodge Villa Estate.

Spa Services?

Enjoy a traditional massage at the dedicated massage area of The Lombok Lodge Villa Estate.
Check our Spa Menu > https://www.thelomboklodge.com/lombok-spa-yoga-and-gym

Laundry?

Laundry- & Dry-Cleaning Services are available with additional charges.

Additional Costs?

The cost of electricity, mains water, cleaning and garden supplies, and local taxes are included in rental rates. There are generally no additional rental costs unless otherwise stated in the property description or the Guest booking confirmation.

Check-In & Check-Out Time?

Check-in Time: 3:00pm
Check-out Time: 11:00am

Security Deposit?

A security deposit of USD 500 will be payable directly upon arrival at the Property. The security deposit will normally be refunded at the end of the rental period, after deducting:
The cost for any special cleaning requirements and/or the cost of replacement or repair for any loss or damage to the Property or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest’s departure, the Owner or the Owner’s Representative is entitled to withhold a reasonable estimate from the Guest’s security deposit, and will return any balance to the Guest as soon as possible after the actual cost has been determined.

Number of Guests per Villa?

The number of persons (adults and children) staying at your private villa must not exceed the maximum number of sleeping places indicated in the booking confirmation. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the villa may be refused or limited where the number of guests exceeds the stated requirement.

Pets Allowed?

No pets are allowed.

Weddings & Events?

All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the villa will be limited to this purpose unless otherwise confirmed in writing. If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the villa, or if the Guest is planning to use the villa for a purpose other than holiday, please communicate this at the time of booking, as special approval or arrangements may be required.

Extra Beds?

USD 95++ per kid per bed per night; incl. children meal plan one kid
USD 140++ per adult per bed per night, incl. adult meal plan one adult

Activities?

Discover our Activity Menu > https://www.thelomboklodge.com/lombok-tours

Terms & Conditions

For rentals beginning more than 30 days after the date of the booking request – a deposit of 25% of the total rental amount is payable. The remaining 75% balance must be payed not less than 35 days before the scheduled arrival date. * For rentals beginning 30 days or less after the date of the booking request – the total rental amount is payable as a deposit.

* If the required balance payment is not received, The Lombok Lodge Groups reserves the right to void the Guest’s booking.

Cancellation Policy?

The following cancellation fees will generally apply:
25% of the total rental amount will be forfeited if the cancellation is made more than 30 days before the start of the rental period. 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period. No-show: 100% of the total rental amount will be forfeited. Shortening of stay for any reason is considered as a cancellation.

Total Size of The Lombok Lodge Villa Estate?

6 500 SQ M

21% Tax?

Kindly be informed that ++ rates at The Lombok Lodge Pool Villas are subject to 21% service- and government taxes.

Private beach?

Yes! The Lombok Lodge Private Villas are located right on the sea. You will have direct beach access from your private Coconut-Grove Garden.

Children Policy?

Yes! We love it to welcome children in The Lombok Lodge Lodge Villas. Baby cots are available free of charge. Additional beds for children are available with additional charges. Maximum 1 additional bed per Villa.

Currency?

The official currency of Indonesia is the Indonesian Rupiah (IDR). We advise you to bring Euro or USD and to have them exchanged in Rupiah in Lombok. You can withdraw money from ATMs in the neighbourhood of The Lodge.

Visa?

https://en.wikipedia.org/wiki/Visa_policy_of_Indonesia

Electricity?

Electricity at The Lombok Lodge Private Villas is 220V. Wall plugs are the standard European variety – round with two pins. Adaptors are available for your convenience.

Airport?

Lombok International Airport (Indonesian: Bandara Udara Internasional Lombok) (LOP) is the International airport on the island of Lombok. It is the island’s the only fully operational airport, located at about 90 minutes from The Lombok Lodge Villa Estate.

Harbour?

Teluk Nara and Teluk Kode are the ports from where fast boat operators arrange speedboat pickups. The transfer from Teluk Kode/Nara to The Lodge will take about 15-20minutes.

Is Lombok safe?

Overall, Lombok is safe and peaceful with friendly, somewhat shy people.

Getting Around ?

Lombok is a fantastic place to drive by (motor)bike, especially compared to Bali or Java. Most of Lombok’s roads are in excellent condition. The roads are practically empty (outside of Mataram and the main east-west highway) and Lombok residents drive much slower and more cautiously. If you’ve ever driven in Bali or Java, Lombok is a dream.

Touristic Centre ?

Senggigi, the main touristic centre of the island, is located at about 30 minutes from the hotel.

Golf in Lombok ?

The Lombok Kosaido Golf Club, the finest golf of Lombok, is situated at 20 minutes from The Lombok Lodge Villa Estate.