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COMMON QUESTIONS
DINING AT THE ESTATE
1/ MEALS
The tariffs you are paying at The Lombok Lodge Pool Villas include daily A la Carte Breakfast and daily Tasty Set Dinner, which will be a lovely and unique experience for you and your travel partner(s). Meals will be served in the private area of your villa, by your private chef and personal butler. Alternatively, you are welcome at the restaurant facilities of The Lombok Lodge Hotel, located 15 minutes from The Lombok Lodge Villa Estate.
WELLNESS AT THE ESTATE
1/ SPA SERVICES
Absolutely! Indulge in a rejuvenating traditional massage at the serene Tiu Kelep Spa at Lombok Private Villa Estate. Do you prefer ultimate privacy? Enjoy a relaxing in-villa spa experience, tailored just for you.
Check our Spa Menu > https://www.thelomboklodge.com/lombok-spa-yoga-and-gym
GENERAL SERVICES & POLICIES
1/ LAUNDRY
Laundry- & Dry-Cleaning Services are available with additional charges.
2/ ADDITIONAL COSTS
The cost of electricity, mains water, cleaning and garden supplies, and local taxes are included in rental rates. There are generally no additional rental costs unless otherwise stated in the property description or the Guest booking confirmation.
3/ CHECK-IN & CHECK-OUT TIME
Check-in Time: 3:00pm
Check-out Time: 11:00am
4/ NUMBER OF GUESTS PER VILLA?
The number of persons (adults and children) staying at your private villa must not exceed the maximum number of sleeping places indicated in the booking confirmation. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the villa may be refused or limited where the number of guests exceeds the stated requirement.
WEDDING & EVENTS
ABOUT LOMBOK ISLAND
1/ WHERE TO STAY ON LOMBOK: NORTH OR SOUTH REGION
Selecting between the enchanting North and the popular South regions of Lombok hinges upon your individual desires. The North, with its captivating vistas, boasts opulent resort enclaves, secluded beaches, and premier golfing facilities. Conversely, the South beckons with its renowned surfing breaks and hostels to backpackers.
For those seeking an all-encompassing immersion into Lombok’s diverse offerings, our exclusive tour ‘The Beaches of South Lombok‘ seamlessly intertwines the distinctive charms of both locales, facilitating an unparalleled journey through this captivating island paradise.
2/ WHAT DOES ‘RAIN SEASON’ MEAN FOR LOMBOK
Lombok experiences an equatorial climate with a rainy season from November to February, peaking in January/February, and a dry season from March to October. The North of the island typically experiences only brief afternoon or evening showers during the rainy season, which make the North-West of Lombok an all-year-round destination.
3/ IS LOMBOK SAFE
Overall, Lombok is safe and peaceful with friendly, somewhat shy people.
4/ GETTING AROUND
Lombok is a fantastic place to drive by (motor)bike, especially compared to Bali or Java. Most of Lombok’s roads are in excellent condition. The roads are practically empty (outside of Mataram and the main east-west highway) and Lombok residents drive much slower and more cautiously. If you’ve ever driven in Bali or Java, Lombok is a dream.
5/ TOURISTIC CENTRE
Senggigi, the main touristic centre of the island, is located at about 40 minutes from Lombok Private Villa Estate.
6/ GOLF IN LOMBOK
The Lombok Kosaido Golf Club, the finest golf of Lombok, is situated at 20 minutes from Lombok Private Villa Estate.
7/ CURRENCY
The official currency of Indonesia is the Indonesian Rupiah (IDR). We advise you to bring Euro or USD and to have them exchanged in Rupiah in Lombok. You can withdraw money from ATMs in the neighbourhood of Lombok Private Villa Estate
GENERAL CONDITIONS
1/ TERMS & CONDITIONS
For rentals beginning more than 30 days after the date of the booking request – a deposit of 25% of the total rental amount is payable. The remaining 75% balance must be payed not less than 35 days before the scheduled arrival date. * For rentals beginning 30 days or less after the date of the booking request – the total rental amount is payable as a deposit.
* If the required balance payment is not received, The Lombok Lodge Hospitality reserves the right to void the Guest’s booking.
2/ CANCELLATION POLICY
The following cancellation fees will generally apply:
25% of the total rental amount will be forfeited if the cancellation is made more than 30 days before the start of the rental period. 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period. No-show: 100% of the total rental amount will be forfeited. Shortening of stay for any reason is considered as a cancellation.
3/ 21% TAX
Kindly be informed that ++ rates at The Lombok Lodge Pool Villas are subject to 21% service- and government taxes.
THE ESTATE
1/ TOTAL SIZE OF THE LOMBOK LODGE VILLA ESTATE
6 500 SQ M
2/ PRIVATE BEACH
Yes! Lombok Private Villas are located right on the sea.
You will have direct beach access from your private Coconut-Grove Garden.
3/ ELECTRICITY
Electricity at Lombok Private Villa Estate is 220V. Wall plugs are the standard European variety – round with two pins. Adaptors are available for your convenience.
TRAVEL TO LOMBOK
1/ BALI TO LOMBOK – BOAT OR PLANE
Various transportation options connect Bali and Lombok, catering to different preferences. For speed and stunning aerial views, flights offer the quickest route. Adventure seekers can opt for fast boats, providing a thrilling ride across the sea.
For a more exclusive experience, helicopter transfers ensure swift, luxurious travel, while private yachts offer unmatched privacy and comfort.
To guarantee a smooth journey, our reservation team is ready to assist. Booking in advance is recommended to avoid any inconvenience. For more details, please visit – https://www.thelomboklodge.com/how-to-get-to-lombok
2/ AIRPORT
Lombok International Airport (Indonesian: Bandara Udara Internasional Lombok) (LOP) is the International airport on the island of Lombok. It is the island’s the only fully operational airport, located at about 90 minutes from The Lombok Lodge Villa Estate.
3/ HARBOUR
Teluk Nara and Teluk Kode are the ports from where fast boat operators arrange speedboat pickups. The transfer from Teluk Kode/Nara to The Lodge will take about 15-20minutes.